HOW ARE YOU DIFFERENT FROM THE OTHER COMPANIES?
We genuinely care and put in extra effort.
Our company's foundation rests upon the principles of prioritizing the well-being of our staff and the satisfaction of our clients. While it can be challenging and costly to uphold these values consistently, we remain dedicated to doing so at all times. Every choice we make, whether it's as minor as the phrasing in our email signature or as significant as insurance coverage or personnel matters, is guided by our core values. This commitment allows us to cultivate enduring relationships with both our employees and clients, resulting in a superior experience for all parties involved.
How do your prices compare to those of other companies?
According to our research, while we may not be the lowest-cost option (nor the highest), we provide exceptional value. We dedicate an average of 40 to 50% more time per property, resulting in superior outcomes for our clients. If you seek a seamless, professional, and enjoyable experience with a reliable team, Superb Maids Austin is the ideal choice. This is especially true if you're entrusting your parents' home, a vacation property, or require meticulous and high-quality cleaning.
WHY DO I NEED PRE-ASSESSMENT?
Our initial approach involved estimating house conditions based on property size, which was generally effective. However, due to our reputation for deep, high-quality cleaning, we've encountered more clients with unique requirements. These include properties that haven't been professionally cleaned in a while, substantial clutter, pet fur, or specialized surfaces. To ensure we deliver the results our clients deserve, we now offer in-person pre-assessments. This enables us to allocate appropriate resources and align the project budget more closely with individual needs rather than average conditions.
This also implies that your initial flat rate could be adjusted following the pre-assessment. For instance, if a client schedules a standard 3-bedroom 2-bath home, and the pre-assessment reveals a significant amount of what we term "life activity," such as multiple children or pets, we might need to assign more cleaners for a longer duration than usual, resulting in a higher cost.
Conversely, a larger property might have a pre-assessment indicating limited usage, minimal dust, clutter, or complex scenarios. This suggests that fewer maids and fewer hours would suffice. In such instances, the estimate could decrease following the pre-assessment.
In any scenario, we prefer to inform you in advance so you have the opportunity to discuss the scope of work and budget before proceeding with the cleaning.
DO YOU HAVE MILITARY, SENIOR, OR OTHER DISCOUNTS?
While we do occasionally offer discounts, our prices are primarily determined by the man-hours necessary to clean your home. To cultivate a lasting relationship, it's vital that we allocate adequate time for your cleaning, which can be challenging within a constrained budget. Both low pay and subpar quality lead to dissatisfaction, so our aim is a fair wage for quality work. That being said, if you're in urgent need of cleaning, facing compelling circumstances, and genuinely cannot afford our services, please reach out and communicate with us. We often clean homes at no charge for individuals experiencing loss, significant life changes, or medical challenges. We're able to do so by charging standard rates to our other clients.
DO YOU OFFER SPECIAL RATES OR SERVICES FOR VACATION RENTAL OWNERS?
Absolutely, we do! We cater to numerous vacation rentals listed on platforms like Airbnb and VRBO. For further details, please refer to our provided information here.
WILL I ALWAYS GET THE SAME CREW?
We make every effort, but we cannot guarantee it.
Matching team members to house cleaning appointments is a complex task with over 40 team members serving 3,300 clients (both new and recurring) across Austin. Each maid has unique strengths for different cleaning and home types. Additionally, client availability is influenced by busy lives, family events, health matters, and vacations.
Our primary objective is to ensure your satisfaction. We recognize that the most effective approach is to send you a team that has previously achieved this. This is not only the simplest solution for the company but also the preferred choice for our maids. However, due to the factors mentioned earlier, this can sometimes be quite challenging to execute.
It is possible to always have your favorite team, if you:
are very flexible on your cleaning times,
inform us how important it is for you to have your team,
treat your team with kindness and respect.
Many clients appreciate this setup. Even without special arrangements, most clients have their regular team about 80% of the time. The other 20% includes equally fantastic maids. You might find, as many clients do, that you actually prefer the new house cleaning team! Additionally, our work comes with a 100% satisfaction guarantee. If you try a different team and encounter any problems, we'll promptly address them and provide a refund if necessary.
CAN YOU TELL ME MORE ABOUT YOUR HEAVY-DUTY CLEANING?
Typically, our flat rates offer both preference and satisfaction to our clients by ensuring predictability. However, in certain instances, when the home's condition falls outside the expected scope, specific guidelines come into play. Our aim is to maintain fairness and deliver excellent value to all our clients.
1)What conditions are we referring to? These include homes that haven't been thoroughly cleaned for months or years, especially in cases with multiple occupants and pets. Additionally, homes with several of the following factors: extensive clutter on surfaces, spoiled food, mold, walls with grease, fur on walls and appliances, interrupted water or electricity, indoor animal waste, and prominent odors of animals or cigarettes.
2) What if your home falls into this category? If our team determines upon arrival that your home requires a bit more attention than initially anticipated, you'll have three options:
a) We allocate the expected time (or a bit more) compared to a standard home and do our best. Typically, this involves 4 hours of work by 2 or 3 maids. You can specify your priorities (e.g., kitchen and bathrooms). While we may not cover all items on our deep cleaning checklist (e.g., window tracks, cabinets, lighting fixtures), most clients are quite content with the outcome.
b) Alternatively, you can opt for our "heavy duty" add-on. By selecting this before the job, we'll come prepared with modified equipment, expanded supplies, a larger team, and more time. It comes at an additional cost, but the transformation of your home will be remarkable post-cleaning. If you haven't chosen this in advance, we might still offer it if feasible—this could involve rescheduling subsequent bookings, sending extra maids and equipment, etc. In most cases, we can accommodate this request.
c) You can simply cancel the job. We will not charge you anything.
WHY DO I HAVE TO PAY NEARLY THE FULL PRICE EVEN IF TWO BEDROOMS DO NOT NEED TO BE CLEANED?
In short, our prices are determined by the size of the house, estimated by the number of bedrooms, not the cost per bedroom cleaning. (Please note: We offer a $10 discount for each bedroom that doesn't need cleaning).
Long answer:
Upon receiving a new booking, we cross-reference it with Zillow or Trulia to validate the number of bedrooms. If it surpasses the count provided in the order form (due to bedrooms not requiring cleaning), we'll ask the client to update the order to accurately reflect the actual size.
While this policy might appear somewhat unjust initially, the reasoning behind it is simple to grasp. It's rooted in our utmost priority: delivering the highest quality of service to our clients.
For a seamless and predictable booking experience, we maintain flat prices linked to the approximate size of your home. The easiest method to estimate most homes' size is by the number of bedrooms. As an example, a 3-bedroom home is assigned a team of two maids for around three hours. This allocation ensures we deliver the highest quality of work.
Imagine booking a 1-bedroom home by excluding two out of three bedrooms from cleaning. We then send one maid, allocating approximately 2-3 hours before her next appointment. However, upon arrival, she encounters twice the expected workload: 2 or 3 bathrooms, a more extensive kitchen, and larger living spaces than projected. (Furthermore, bathrooms and kitchens typically demand significantly more labor than bedrooms.)
To uphold the quality standards we demand and you anticipate, the maid would need to invest 5-6 hours, potentially growing fatigued towards the end (working solo), producing a suboptimal outcome, and running behind schedule for her next appointment.
Our aim is to offer you exceptional value: an intricately thorough cleaning surpassing the standards of other house cleaning companies in Austin and even 5-star hotels. Should you ever feel that you haven't received the value you paid for, we are committed to rectify the situation and even offer a refund, all underpinned by our 100% satisfaction guarantee
Considering these factors, we advise selecting the accurate size of your home when booking the service. Additionally, feel free to include any specific requests or discount inquiries in the comments section. We meticulously review each comment, ensuring fairness and prompt responses.
HOW MANY MAIDS DO YOU SEND?
We dispatch an adequate team to complete the task within roughly half a day. For instance, a standard service for a 2-bedroom apartment might require one or two maids. Conversely, a 5,000 square foot mansion necessitating a move-in service could warrant 4-6 individuals.
DO WE HAVE TO BE HOME FOR CLEANING?
There's no need to be present. Simply leave a key for us and inform us about the access details. We'll carry out the cleaning and lock the door upon completion.
WHAT ABOUT THE SUPPLIES?
We consistently explore the most effective and eco-friendly solutions available. Our cleaning service includes all supplies, from Method to Barkeeper's Friend and steam cleaning. However, in instances where eco-friendly options fall short, we might propose stronger alternatives, for example, for tougher stains or severe mold cases. Even our non-eco supplies are non-toxic and from well-known brands. Should you have a preferred solution or tool in mind, just let us know—we're here to fulfill your preferences!
SO... HOW DOES YOUR ORDERING WORK?
It's very simple! Just fill out the booking form here.
In under an hour, a delightful staff member will email you to confirm your appointment and address any specific details, like house size or special requests. From there, we arrive and work our magic, making your home shine. It truly is that simple.
WHAT TIME SHOULD I CHOOSE FOR CLEANING?
Select a time that suits you best. We'll reach out within a few hours during our business hours to confirm your appointment and address any special requirements or particulars. Rest assured, we'll do everything we can to ensure that the appointment time for your home cleaning service aligns perfectly with your schedule.
HOW LONG DOES IT TAKE TO CLEAN MY HOME?
Service duration can vary. The initial session may take longer as we familiarize ourselves with your home's layout and ideal approach. With each subsequent visit, the process becomes more efficient.
Moreover, the time required is contingent on your home's condition. Some maintain a pristine environment, needing only touch-ups or specific services. Meanwhile, others might manage three teenagers, a dog, and multiple jobs. Rest assured, we don't pass judgment if we uncover an old slice of pizza wedged behind a dresser. Our aim is to assist. Yet, it might take a bit more time to restore your home to its peak condition.
Typically, a smaller home cleaning service takes around one to three hours, while a larger one might require two to four hours. Should your home's specific conditions demand extra time, we'll promptly communicate and present you with the available options.